SHIPPING AND DELIVERY POLICY

Last Updated: 22 April 2026

Important: This document contains legal terms. Please read carefully before using our service.

1. SHIPPING METHODS

RYVE uses Australia Post and selected courier services for delivery. All orders are shipped via standard delivery unless express shipping is selected at checkout. Shipping options and costs vary depending on your location and order value.

2. DELIVERY TIMEFRAMES

Estimated delivery timeframes are provided at checkout and on your order confirmation. These are working day estimates and exclude weekends and public holidays. Timeframes commence from the date your order is dispatched (not the purchase date). While we strive to meet these estimates, delivery times may vary due to factors beyond our control.

Standard Delivery Timeframes:

Metropolitan Areas (Sydney, Melbourne, Brisbane, Perth): 3-5 Business Days

Regional Areas: 5-7 Business Days

Remote Areas: 7-10 Business Days

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected delivery method. Free shipping may apply to orders exceeding a specified value (displayed on our website). Promotional shipping offers are valid only during specified periods.

4. ORDER TRACKING

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery status on Australia Post's or the courier's website. Tracking information is typically available within 24 hours of dispatch.

5. DELIVERY ADDRESS

You are responsible for providing a correct delivery address at checkout. RYVE is not responsible for packages delivered to incorrect addresses due to customer error. If you need to change your address after ordering, contact us immediately at support@ryvefilters.com.au. We can only change addresses if your order has not yet been dispatched.

6. UNDELIVERED PACKAGES

If a delivery attempt fails (e.g., recipient not available), the courier will leave a delivery notice. It is your responsibility to collect the package from the delivery depot or arrange redelivery. Uncollected packages may be returned to RYVE after a specified period. You may be charged for reshipment if the package is returned to us due to your inaction.

7. DAMAGED OR LOST SHIPMENTS

If your package arrives damaged or is lost in transit, you must report it to us within 48 hours of delivery (or non-delivery). Provide photos of the damaged package and contents. We will work with the courier to file a claim. Once approved, we will replace the item or issue a refund. Do not discard the damaged package or packaging until the claim is resolved.

8. SIGNATURE REQUIREMENTS

Some orders may require a signature on delivery. If signature is required and the recipient is unavailable, the courier will leave a delivery notice. You must arrange redelivery or collect the package from the depot.

9. INTERNATIONAL SHIPPING

RYVE currently ships to Australian addresses only. We do not offer international shipping at this time.

10. CONTACT US

For shipping inquiries or issues:

Website : shopryve.com
Email: ryve.shop@outlook.com

Please include your order number and tracking number when contacting us.