RETURNS AND REFUND POLICY

Last Updated: 22 April 2026

Important: This document contains legal terms. Please read carefully before using our service.

1. OUR REFUND POLICY

RYVE does not accept returns of shower filter products for change of mind, as our products are personal care items designed for direct contact with water and body. Once a filter is removed from its packaging and installed, it cannot be resold. However, we are committed to ensuring your satisfaction and compliance with the Australian Consumer Law.

2. WHEN YOU ARE ENTITLED TO A REFUND

You have the right to a refund in the following circumstances:

·         The product is faulty, defective, or does not match the description provided on our website

·         The product is damaged during shipping

·         The product fails to perform its basic function within a reasonable timeframe

·         The product does not match what you ordered

3. REFUND PROCESS

If you wish to claim a refund for a faulty or damaged product:

1.       1. Contact us within 14 days of receiving your order with photographic evidence of the defect

2.       2. Provide your order number and a detailed description of the issue

3.       3. Our team will review your claim and determine eligibility

4.       4. Once approved, you will receive a refund to your original payment method or store credit, at our discretion

5.       5. Refunds are processed within 10-15 business days after approval

4. EXCLUSIONS

·         Products that have been installed or used (unless defective)

·         Damage caused by misuse, improper installation, or neglect

·         Water chemistry-related issues (low pH, high chlorine, etc.)

·         Normal wear and tear

·         Orders placed during promotional sales marked as 'final sale'

5. REFUND METHOD

Approved refunds will be credited to your original payment method (credit/debit card) within 10-15 business days. Alternatively, we may offer store credit to your RYVE account, which can be used for future purchases. Your bank or card issuer may take additional time to process the refund.

6. STORE CREDIT

If you prefer store credit instead of a refund, we offer 10% bonus credit on top of the product's purchase price. Store credit never expires and can be used for any products on our website.

7. NON-REFUNDABLE SITUATIONS

Refunds will not be issued for:

·         Change of mind or incorrect order placement (customer error)

·         Shipping delays or address delivery issues

·         Personal dissatisfaction with product performance (if product is functioning as designed)

·         Orders already covered under manufacturer warranty claim

8. AUSTRALIAN CONSUMER LAW RIGHTS

Under the Australian Consumer Law, you have statutory rights that cannot be excluded. If a product has a major failure (not fit for purpose, unsafe, or significantly differs from description), you are entitled to a refund, replacement, or repair. These rights apply regardless of the 'no returns' policy stated above. If you believe a product is faulty under ACL provisions, please contact us immediately.

9. CONTACT US

To initiate a refund claim or discuss your concerns:

Website : shopryve.com
Email: ryve.shop@outlook.com

Please include your order number, purchase date, and clear photos of any damage or defect.